Are the prices of Joyor Electric Scooters inclusive of VAT?
All prices of electric scooters, accessories, and spare parts listed in the Joyor Electric Scooter online store on this website include VAT.
Can VAT be exempted if I purchase a Joyor Electric Scooter and live outside the EU or in a duty-free zone?
The prices for all Joyor electric scooter models are the same in your region and always include VAT. VAT cannot be exempted for individuals.
If you are purchasing a Joyor electric scooter on behalf of a company registered outside the EU or in a duty-free zone, please contact info@joyorscooter.com for more information and provide the company’s full name, address, and registration number including VAT number.
Can I view Joyor Electric Scooter prices in USD?
Unfortunately, Joyor electric scooter prices are currently only available in EUR.
What payment options are available in the Joyor Electric Scooter online store?
You can choose PayPal or direct bank transfer to purchase your electric scooter. If you prefer a direct bank transfer, place an order and select an offline payment method. After placing your order, we will contact you and provide the required payment details.
Can I pay for my Joyor Electric Scooter with a credit card?
No, currently Joyor Electric Scooter does not offer payment by credit or debit card.
Can I pay for my Joyor Electric Scooter in installments?
No, currently Joyor Electric Scooter does not offer financing or installment payment options. However, some Joyor Electric Scooter distributors offer this option. Please contact them directly for more information. You can view the list of our distributors in Spain [here]. If you live outside of Spain, contact us to find a distributor in your city. Joyor Electric Scooter has an extensive network of distributors across Europe and other parts of the world.
Does Joyor Electric Scooter ship to Europe outside of Spain?
Joyor Electric Scooter offers free delivery for all orders over €150 within Europe.
Is the Joyor Electric Scooter shipped to the United States?
Currently, Joyor Electric Scooter does not offer delivery to the United States due to the lack of an official distributor in the region who can provide technical support.
How long does it take to ship the Joyor Electric Scooter?
Delivery of the Joyor Electric Scooter in mainland Spain takes about 3–5 business days. Delivery to the Balearic Islands takes 5–7 business days, and to Europe (excluding Spain), it takes 7–10 business days.
We do not deliver to the Canary Islands, Ceuta, or Melilla.
How can I test ride the Joyor Electric Scooter?
You can test ride the Joyor Electric Scooter for free at one of our official distributor stores. You can find the list of our distributors in Spain [here]. If you live outside of Spain, contact us to locate a distributor in your city. Joyor Electric Scooter has a wide network of distributors throughout Europe and other parts of the world.
Where can I buy the Joyor Electric Scooter?
You can buy the Joyor Electric Scooter in our online store or at one of our official distributor stores. You can check the list of our distributors in Spain [here]. If you live outside of Spain, contact us to locate a distributor in your city. Joyor Electric Scooter has a wide distribution network across Europe and other parts of the world.
Where is the Joyor Electric Scooter based?
The European office of Joyor Electric Scooter is located in Barcelona, Spain. Our factory is located in Zhejiang, China.
What type of battery does the Joyor Electric Scooter use?
All Joyor electric scooter models use ternary lithium-ion batteries. These batteries are known for high performance and low environmental impact.
What is the battery lifespan of the Joyor Electric Scooter?
The battery lifespan of the Joyor Electric Scooter is approximately 1,000 cycles. You can significantly extend your electric scooter’s battery life by taking proper care of it and charging it regularly. Generally, it should perform well for over 10 years with normal use and maintenance.
Should I fully discharge the electric scooter battery before recharging it?
No. Avoid fully depleting your electric scooter’s battery before recharging. Always ensure it remains at least 10% charged. Regular charging and avoiding deep discharge will help prolong battery life.
How often should I charge my electric scooter battery?
Always ensure that your Joyor Electric Scooter battery remains at least 10% charged. It is recommended to charge it to 30–70% of total capacity. Avoid fully depleting the battery. You can charge your electric scooter right after a short trip. After a long trip, let it cool for about 30 minutes before charging. Do not leave your electric scooter with a significantly discharged battery for hours—charge it promptly. If storing it for an extended period, ensure it is at least 40–50% charged and recharge it at least once every 30 days. Leaving it uncharged for about 3 months may damage the battery.
How do I know if my electric scooter battery is fully charged?
There is an indicator light on your electric scooter charger. When the battery is fully charged, the light turns green (previously red or yellow). You can also check the battery charge level on the LCD display or view real-time battery voltage:
Battery Voltage Range
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24V: 19V (low) to 29.2V (full)
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36V: 27V to 42V
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48V: 37V to 54.6V
The real-time battery voltage is shown in the multi-indicator area of the LCD display. Refer to the Joyor User Manual for access instructions.
Can I disconnect the Joyor Electric Scooter from charging before it is fully charged?
After connecting the scooter to the charger, let it charge fully without interruption. A full, uninterrupted charge to 100% capacity is required at least every three charge cycles.
What is the actual maximum speed of the Joyor Electric Scooter?
The maximum speed of the Joyor Electric Scooter depends on factors like battery charge level, terrain type, wind, and rider weight. All Joyor Electric Scooter models, except H1, A3, and A5, have a top speed of 30 km/h, which aligns with most European regulations. The Joyor H1 has a top speed of 15 km/h, and the A3 and A5 have a top speed of 25 km/h. The scooter performs best when it has at least 25% battery charge.
Why do Joyor Electric Scooters with different motor power ratings have the same maximum speed?
Motor power affects acceleration, climbing ability, and handling heavier loads—but not maximum speed.
What is the real range of the Joyor Electric Scooter?
All technical specs listed on our website are based on test conditions: 75 kg rider, flat terrain, no wind, average speed of 20–25 km/h in speed level 2. Your actual range will vary based on weight, terrain, and other factors.
What is the maximum weight the Joyor Electric Scooter can support?
All Joyor Electric Scooter models, except the H1, support up to 120 kg. The H1 supports up to 100 kg.
Can I ride the Joyor Electric Scooter in the rain?
Yes, but with general caution on slippery roads. Do not ride or place the scooter in water deeper than 5 cm to avoid damaging the battery and other components. Models with larger 10" wheels (X and Y series) are more stable than smaller-wheel models (H1, A, and F series). See the Joyor User Manual for more safety guidelines.
Can I use the Joyor Electric Scooter in the snow?
Joyor scooter tires are not designed for snow. Avoid slippery roads. The minimum operating temperature is -5°C. Refer to the Joyor User Manual for more safety instructions.
Can the Joyor Electric Scooter climb hills?
Yes, with an average-weight rider, the scooter can handle inclines of 10–12 degrees (~15%). More powerful motors climb better, while heavier scooters or riders may reduce performance. Scooters with larger wheels climb more smoothly with less vibration.
For frequent hill climbing, we recommend lightweight to mid-weight models with 500W motors:
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Joyor F5S+
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Joyor X5S
If you weigh under 65 kg, you might also consider:
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Joyor F3
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Joyor F5+
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Joyor X1
For rough roads, choose models with larger wheels:
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Joyor X Series
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Joyor Y Series
How can I verify if my Joyor Electric Scooter matches the technical specs I ordered?
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Check motor power and voltage on the motor serial number (rear wheel). For example, "xx48V500Wxxxxxxxxxxx" = 48V, 500W.
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All electrical parts use the same voltage.
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The battery has a label with voltage and capacity (e.g., 48V 13Ah).
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Real-time voltage appears on the LCD screen. Use the ON/OFF button to switch to voltage view.
Voltage ranges:
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24V: 19V min – 29.2V max
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36V: 27V – 42V
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48V: 37V – 54.6V
For questions, contact the distributor where you bought your scooter or visit Joyor’s official workshop in Selva de Mar 53, Barcelona.
Can I replace the pneumatic tires of my Joyor Electric Scooter with solid tires?
Solid tires reduce puncture risk but offer a less smooth ride. Joyor X and Y series are designed for comfort with air-filled tires. A and F series use an air-filled front tire and solid rear tire for reduced maintenance. You can buy original tires in our online store. We do not recommend modifying the scooter design or using third-party tires. You cannot convert air-filled tires to solid ones.
How can I avoid getting a flat tire?
Most flat tires are caused by poor maintenance or reckless riding, not sharp objects. To avoid flats:
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Add tire sealant
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Keep tires inflated to the recommended pressure
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Inspect regularly for damage
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Ride carefully and avoid obstacles and water
What is the return and refund policy for the Joyor Electric Scooter?
You can cancel your order and return the Joyor Electric Scooter within 14 days of purchase, unused and in its original packaging. See our Terms and Conditions page for full details.
Does the Joyor Electric Scooter come with a warranty?
The Joyor Electric Scooter has a 2-year warranty and the battery has a 12-month warranty. Warranty applies if there is no physical damage to the scooter or its components. More details can be found on our Warranty Policy page. For issues, contact support@joyorscooter.com.
My Joyor Electric Scooter has a technical issue. What should I do?
Contact the official Joyor Electric Scooter distributor where you purchased it. If you bought it from Joyor’s official online store, contact support@joyorscooter.com.