What Does the Joyor Electric Scooter Warranty Cover?

This limited warranty covers all defects in new Joyor devices accompanied by this limited warranty statement for a period of 24 months from the date of the first retail purchase for electrical components (display, controller unit, motor, and charger) against manufacturing defects under basic replacement terms, and a battery warranty of 12 months or 2000 km (whichever comes first), under normal installation, use, service, and maintenance conditions.

Only consumers who purchase this device from an authorized Joyor retailer or reseller are eligible for coverage under this limited warranty.

This warranty applies only to the original purchaser and is non-transferable.

What Is Not Covered by the Joyor Electric Scooter Limited Warranty?

This limited warranty does not cover any issues caused by:

Commercial use, accident, abuse, negligence, impact, heat or humidity beyond product specifications, improper installation, operation, maintenance, or modification

Any misuse contrary to the instructions in the user manual

Malfunctions caused by other equipment

This limited warranty is void if a product is returned with labels removed, damaged, or tampered with (including unauthorized removal of any component or external casing).

This limited warranty is only valid in the original country of purchase. It is NOT applicable through other distributors or entities.

Joyor does not cover national/international shipping costs under warranty at any time.

This limited warranty is valid only with the original purchase receipt from an authorized retailer.

Excludes consumables and accessories.

Excludes parts with physical damage, incomplete/broken cable connections.

Excludes misuse, modification, negligence, and use of the scooter in wet conditions.

Excludes professional or rental use.

How Do You Make a Joyor Electric Scooter Warranty Claim?

Joyor will not provide any warranty coverage unless your claim complies with all conditions of this limited warranty statement and you follow the proper return procedure.

To request warranty service, you can contact us directly or reach out to an authorized Joyor dealer or reseller.